Skip to content
Seamless Documentation

Inactive guests

AI translated from the German original

Block and delete guests who no longer sign in.

Guests who have not signed in for a long time usually no longer need their access. Seamless only blocks and deletes them if a rule is set up in the guest template, see Inactive guests. For example:

  • flag as inactive after 30 days without sign-in
  • block after 60 days
  • delete after 90 days

Recognise inactive guests

Section titled “Recognise inactive guests”

In the guest list, the Access state column shows the last sign-in and the time until the next deadline, see Status in the guest list.

Inform the guest before blocking

Section titled “Inform the guest before blocking”

We recommend informing the guest before their access is blocked. Build an extension with the user.report.inactivity webhook, e.g. with an Azure Logic App:

  1. Seamless flags the guest as inactive and sends the event.
  2. Your Logic App reads the guest’s email address via Microsoft Graph using the guest ID.
  3. It sends the guest an email: if they do not sign in, their access will be blocked and later deleted.

Next steps

Missing primary contactAssign a primary contact to guests

Learn more

Invite a guestWizard and status in the guest listInactive guests (template)Set deadlines in the guest templateWebhooksStart your own processes on eventsBlock a guestBlock or enable sign-in