Webhooks

Every company has its own processes. With webhooks, Seamless reports events to your systems, e.g. an Azure Logic App, Power Automate or a ticketing system. There you decide what happens: create a ticket, send an email or update data in another system.

How it works

1. In the template, you enter the address of your system under Extend with custom automation.
2. When the event occurs, Seamless sends a message to this address.
3. Your system processes the message and responds with 200.

If the message is not delivered, Seamless tries again. You see every message under Monitoring → Webhooks. In the template, View event status takes you there directly.

Fields

Field	Description
Notification endpoint	Address to which Seamless sends the message
Secret	Optional. Lets your system verify that the message comes from Seamless.

Each event has its own fields. For example, you can send inactive guests to a different system than archived workspaces.

Events for workspaces

Event	When	Template
team.create	Workspace created	Group tab
team.report.renewal	Review due	Lifecycle tab
team.archive	Workspace archived	Archiving tab

Events for guests

Event	When	Guest template
user.invite	Guest invited	Invitation tab
user.report.invitationAcceptance	Invitation flagged as pending	Lifecycle tab
user.delete.invitationAcceptance	Guest with pending invitation deleted	Lifecycle tab
user.report.inactivity	Guest flagged as inactive	Lifecycle tab
user.block.inactivity	Inactive guest blocked	Lifecycle tab
user.delete.inactivity	Inactive guest deleted	Lifecycle tab
user.report.renewal	Guest review due	Lifecycle tab
user.block.renewal	Guest blocked without review	Lifecycle tab
user.delete.renewal	Guest deleted without review	Lifecycle tab

Message

Seamless sends the message as JSON with the event and the ID of the affected guest or workspace:

{
  "payload": {
    "userId": "d7b14e3d-0827-4c7d-99d7-dbf447..."
  },
  "eventType": "user.report.inactivity"
}

Note

Seamless sends new requests via a separate Notification endpoint in the Approval tab. This is not a webhook: there is no event and the requests do not appear under Monitoring → Webhooks. See approval for workspaces and guests.

Next steps

Custom actionsYour own actions in Seamless

Learn more

WebhooksCheck delivery and responsesReviews (workspaces)Have workspaces reviewed regularlyArchivingArchive workspaces that are no longer neededInvitationInvitation email and redirectionPending invitationsRemove invitations that were not acceptedInactive guestsBlock inactive guests automaticallyReviews (guests)Have guests reviewed regularlyApproval (workspaces)Enable approval in the templateApproval (guests)Have invitations approved