Requests
If a template requires approval, every request for a new team lands here first. The approvers check the request, adjust the details if needed and approve or reject it.
You find the requests in the Admin Center under Groups > Requests.
How a request works
- A user requests a new team in the Seamless app, for example 260215.001 - Project Atlas with the template Project.
- The approvers from the template are notified.
- An approver checks the request and adjusts the details if needed, for example the name.
- They approve or reject it. The first decision applies.
- After approval, Seamless creates the team. You can see the status under Monitoring > Provisioning.
Overview
| Column | Description |
|---|---|
| Name | Name of the requested team |
| Requested by | Who requested the team |
| Requested at | When the request was made |
| Reviewed by | Who approved or rejected the request |
Check a request
Click a request to open it.
| Area | Description |
|---|---|
| Requested by and Requested at | Who made the request and when |
| Status | Status of the request, for example Processed when it's done |
| Reviewers | All people who are allowed to approve the request |
| Reviewed by and Reviewed at | Who decided and when |
| New Team | The details of the new team: name, email address, organisation, template and further fields |
Check the details under New Team and adjust them if necessary. Then approve or reject the request.
With your own webhook you can also report requests to your ticketing system. See Approval.